• How can I cancel my order?

Orders once placed can only be cancelled prior to shipment. Refer cancellation policy. However Personalised Jewellery is custom made according to your order, once order is confirmed we can’t cancel it.

• In case I change my mind about the size picked up, can I replace the order?

Usually majority of our products are size adjustable however it is possible to return the unused product and order for a replacement. Please refer to the Return Policy for details.

• What do I do if I receive the wrong product?

You can whatsapp us on 6378081097 and write to care@thejanki.com to report the incident and cancel the order. If you want to return the product, please do not use it. We will arrange for the pick-up of the unused wrong item from the provided address through our logistic partner and arrange for the refund.

• The product that I received was damaged and I want to return it. What do I do?

In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. Please write to care@thejanki.com within 1 day of receipt of the product to report the incident.

• What is the return policy?

You can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. We shall process the refund only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags and invoice, failing which refund may not be possible. The refund will be credited to your Janki account which you can use in your later Janki purchases. Returns have to filed within 2 days of receiving by the customer.

However, Please read product description page, return policy might vary brand to brand.

• Do I need to pay for the return shipment if I return my order?

We at Janki will arrange for the return shipment to be collected and you do not need to make any payment for the courier.

• How do I return my order?

The order can be returned within 2 days from the date you received the product. You need to call the customer care on 6378081097 or email us at care@thejanki.com stating that you want to return the product. The contact details of our logistic partner will be shared with you. You need to co-ordinate with them for return shipping. Please check that product is returnable on the product page. You can file for returns from your dashboard.
Take the following step to re pack return parcels:   
a) Pack your order in original packaging and mention your name, order number and mobile number.
b) Enclose the original invoice, guaranty/warranty card & other tag, if any. 
c) Our logistic partner will pick this package from you. 
d) Post inspection, only after we get a go ahead from the QA (quality assurance) team the refund process will be initiated to your janki account.